Refund policy

Return and refund policy

Heusom store
Operated by MPS CAPITAL GROUP LLC
911 E ATLANTIC BLVD STE 101, POMPANO BEACH, FL 33060, United States
Support email: contact@heusomstore.com
Website: heusomstore.com
Effective date: October 14, 2026

This Return and refund policy applies to all orders placed at heusomstore.com. The store is operated by MPS CAPITAL GROUP LLC under the brand name Heusom store. This policy forms part of our Terms of service.

1. No physical return required

We do not require you to send any product back to us. Products are shipped directly from our supplier in China, and we do not receive returned products. When a refund is approved, we process it without any return shipment. Please do not send the product to us.

2. When you can request a refund

You may request a refund if one of the following applies:

  • The product arrived damaged.
  • You received the wrong item.
  • Your order was not delivered after the maximum delivery time stated in our Shipping policy.
  • You are dissatisfied with the product and you report it within the request period, together with a photo of the product.

Personalized or custom-made products are not eligible for a refund.

3. Deadline to request a refund

You must request a refund within 30 days after the product arrives. Requests received after this period are not eligible for a refund.

If your order has not been delivered, you may contact us once the maximum delivery time stated in our Shipping policy has passed.

4. How to request a refund

Send an email to contact@heusomstore.com within the deadline above and include:

  • Your order number.
  • The name and email address used at checkout.
  • The reason for your request.
  • A photo of the product. The photo is required when the reason is dissatisfaction. For a damaged or wrong item, photos showing the problem will help us review your request.

5. Review and decision

We review each request and notify you by email of our decision. A refund is approved only when the conditions in Section 2 are met and the request is made within the deadline in Section 3.

6. After approval: keep or dispose of the item

Once a refund is approved, you may dispose of the product or keep it. No return is needed.

7. How and when the refund is paid

Approved refunds are issued to the original payment method used for the purchase. We issue the refund within 10 business days after approval. The time your bank or card issuer needs to display the credit is outside our control and may take additional time.

8. Name on your card statement

Charges from our store appear on your card statement as heusomstore. If you do not recognize a charge, please email us at contact@heusomstore.com so we can help identify it.

9. Contact

Heusom store, operated by MPS CAPITAL GROUP LLC
911 E ATLANTIC BLVD STE 101, POMPANO BEACH, FL 33060, United States
Email: contact@heusomstore.com